Difficult Conversations & Conflict Management

Approach conflict with confidence and turn tension into clarity

Conflict is a natural part of working life. Expectations differ, ideas clash, and difficult conversations are sometimes unavoidable. When handled poorly, conflict creates friction, erodes trust, and slows progress. When handled well, it strengthens relationships, improves collaboration, and leads to clearer, more aligned outcomes. Difficult Conversations & Conflict Management helps participants approach conflict with confidence, clarity, and emotional steadiness.

The programme explores the psychology behind conflict and the interpersonal dynamics that shape how conversations unfold. Participants examine their instinctive conflict patterns—how they react under pressure, what they tend to avoid, and what triggers escalation. They learn practical tools to shift from reactivity to intention, transforming tense moments into productive dialogue.

Grounded in behavioural science, communication research, and real workplace scenarios, the experience turns complex dynamics into simple, workable steps. Theory is concise and always in service of application. Participants practise staying calm when emotions rise, reducing defensiveness, asking clarity-building questions, and guiding conversations toward shared understanding. They also learn three essential principles that consistently turn disagreement into constructive outcomes.

Learning Outcomes

By the end of the programme, participants will be able to:

• Understand what drives conflict and how to respond without escalating it

• Identify their instinctive conflict style and how it shapes communication

• Apply three essential principles for turning disagreement into constructive dialogue

• Stay calm, reduce defensiveness, and guide conversations toward clarity

• Build confidence to engage in difficult conversations with intention and steadiness

Why Our Courses Are Different

Our approach is experiential, grounded, and focused on real-world application. Participants learn through guided practice, small-group conversations, and structured reflection—not long lectures or abstract theory. Every method introduced is immediately tested and applied.

We integrate behavioural science, emotional regulation techniques, and evidence-based communication tools to help participants navigate conflict with clarity and emotional steadiness. The focus is on improving both internal regulation and interpersonal skill—because effective conflict management requires both.

Who Should Attend

This programme is designed for:

• Professionals who regularly navigate challenging conversations

• Leaders and managers responsible for guiding teams through tension or disagreement

• Individuals who want to communicate with greater clarity and confidence under pressure

• Organisations aiming to strengthen trust, collaboration, and psychological safety

Who Are the Trainers

Difficult Conversations & Conflict Management is delivered by Federica Ceresa and Chad Fahlberg, supported by a small network of experts in elite human performance training. Federica brings deep experience in organisational culture, emotional intelligence, and human dynamics, while Chad integrates neuroscience, mindfulness, and regulation tools drawn from high-pressure environments. Together, they create a grounded, experiential environment where participants learn through practice, reflection, and meaningful dialogue—not long lectures..

Delivery Approach

The programme is delivered through:

• Practical conflict-management tools and guided exercises

• Short theory segments that support immediate application

• Realistic conversation scenarios and partner practice

• Facilitated discussions and structured reflection

• Emotional regulation tools to support clarity and calm

• Clear, evidence-based frameworks that are simple and immediately usable

Format and Duration

• One day (face to face)

• Or two virtual sessions (three hours each)

Geographical Availability

• United States

• Canada

• Europe

• Middle East

• Asia